How Move Out Cleaning Works With Us, Start to Finish

Hiring a cleaner for a move can feel like a gamble. You pay before you see the result, and your deposit may be riding on it. We built our process to take that worry out of it: a flat price up front, a clear list of what we clean, and a free re-clean if your landlord flags something on the checklist. Here is exactly how move out cleaning works with us, from your first message to the day you hand back the keys.

There are three steps, and none of them are complicated. You tell us about your place, we send a flat quote with the checklist it covers, and a crew comes out, cleans the empty place top to bottom, and leaves it ready for your walk-through. You do not need to be home, you do not need to buy supplies, and you will not get a surprise bill at the end.

Tell us about your place

Start with the short form on this page or a quick call. We need a few basics to price the job right the first time, so nothing changes later. Tell us the property address, the size of the place, your move date, and anything heavy or out of the ordinary we should plan for.

• The address, and whether it is an apartment, condo, townhome or house
• The size, meaning the number of bedrooms and bathrooms
• Your move date, so we clean after your things are out and before the walk-through
• Any heavy or special items, like deep appliance build-up, pet hair, a garage or a patio
• Your landlord or leasing office move-out checklist, if you have one

The more you tell us, the tighter the quote. If you have the move-out checklist from your lease or leasing office, send it and we clean to it line by line. If you do not, that is fine, because we work from a standard move-out checklist that covers what most landlords inspect. Our move-out cleaning page lists the full scope.

Get your flat quote

Next we send a flat-rate quote for the clean. Flat rate means one price for the whole job, agreed before anyone shows up. There is no hourly meter, so careful work does not cost you more, and there are no fees added at the end. The quote lists the rooms and the checklist items it covers, so you see exactly what you are paying for.

A move-out clean is more thorough than a regular tidy, and the quote reflects that. It covers the detailed work a landlord looks for, including:

• Inside the oven, fridge and cabinets, not just the surfaces
• Bathrooms scrubbed, including tubs, showers, toilets, sinks and mirrors
• Floors vacuumed and mopped, with baseboards, corners and edges wiped
• Doors, switch plates, vents and fixtures dusted and wiped down
• Kitchen counters, backsplash and sink left ready for inspection

If your place needs more than a standard clean, like heavy grease build-up, a full trash-out, or post-construction dust, we say so in the quote and price it separately rather than spring it on you. For the clean aimed squarely at your deposit, see our security deposit cleaning page.

We clean and you hand back the keys

On the day, a crew arrives with all the supplies and equipment, so you do not need to leave anything behind or buy a single bottle of cleaner. We clean the empty place to the checklist, work through every room, and leave it ready for your walk-through or key handover. When we finish, we let you know, and you hand back the keys with one less thing on your mind.

Here is the part that matters most. If your landlord or property manager inspects and flags a cleaning item on the checklist, we come back and re-clean that item at no charge. A proper clean removes one of the most common reasons money is taken out of a deposit. We cannot control a landlord’s final decision, but we can make sure cleaning is not the reason you lose money.

What to have ready

You do not need to prepare much, and you do not need to clean before we arrive, because that is our job. A few things make the day go smoothly:

• Have the place empty, or as empty as you can, so we can reach every surface and floor
• Arrange access, whether that is meeting us, leaving a key, or sharing a lockbox or gate code
• Keep the power and water on, since we need both to clean properly
• Point out any problem areas or checklist items you are worried about

Do you need to be there?

No. Most people hand off a key or share an access code and go handle the rest of their move while we clean. We work through the empty place and message you when it is finished, in time for your walk-through or handover. If you would rather be there, that works too.

Scheduling around your move

We book around your move, not the other way around. The best time for a move-out clean is after your furniture and boxes are out and before your final walk-through, so we can reach every surface. Tell us your move date and walk-through date when you ask for a quote, and we fit the clean into that window. We serve metros across the country, so check our locations page to confirm we cover your area.

Honest pricing, no surprises

We would rather quote you accurately than win the job with a low number and pad the bill later. The flat quote is the price, barring a condition we could not have known about, and if we run into that, we call you before doing any extra work. No hidden fees, no hourly surprises, no pressure. If a question is not answered here, our faq page covers the ones we hear most, or reach us through the contact page.

Questions people ask